Authenticity & Warranty
Brand new, original products
Every product we sell is brand new and original, sourced through established retailers and distributors. We do not sell counterfeits, replicas or refurbished items, and every order is checked before it ships.
If you doubt an item is genuine
Contact us within 14 days of delivery. If an item is not as described, we refund it in full, including delivery.
Warranty
- First 14 days: any faulty, damaged or wrong item is replaced or refunded by us directly, and we cover all delivery costs.
- After 14 days: products carry the manufacturer’s warranty where the manufacturer offers one. We help you contact the brand or its service partner.
- Warranty does not cover misuse, accidental damage, liquid damage, normal wear, or items that have been modified or repaired by someone else.
Video games
Games are sold sealed. A sealed game can be returned within 14 days; an opened game can be exchanged only if the disc is faulty.
How to claim
Send your order number and a short video or photo of the issue: info@weundercover.com · Maadi, Cairo, Egypt · our contact form · Facebook · Instagram