Payment Policy
How you pay
We currently accept cash on delivery only. You pay the courier in Egyptian pounds when your order arrives. We never ask for card details, bank details or wallet PINs by phone, WhatsApp or social media.
Open before you pay
You can open the parcel and check your items in front of the courier before paying. If something is wrong, you can refuse the delivery and pay nothing.
What you pay
- The product prices shown on the site, in EGP.
- Delivery: EGP 88, or free for orders of EGP 2,000 or more.
- Nothing else — no hidden fees. The full total is shown at checkout before you confirm.
Prices and errors
Prices can change, but the price shown when you place your order is the price you pay. If a product was listed with an obvious pricing error, we contact you before shipping and you can confirm or cancel at no cost.
Refunds
Approved refunds are paid by bank transfer, InstaPay or mobile wallet within 7 working days after we receive the returned item.