Exchanges & Returns

14-day exchange and return

You can exchange or return any item within 14 days of receiving it, as long as it is unused, in its original packaging, with all accessories. Video games must be in their original sealed wrap.

Faulty, damaged or wrong items

If an item arrives faulty, damaged or not what you ordered, tell us within 14 days. We replace it or refund it in full, and we cover all delivery costs.

Change of mind

Returns for any other reason are accepted within 14 days. The return delivery fee (EGP 88) is paid by the customer; the product price is refunded in full.

How to start

1. Contact us with your order number: undercoveregy@gmail.com · Maadi, Cairo, Egypt · our contact form · Facebook · Instagram
2. We arrange a courier pickup from your address.
3. Once we receive and check the item (1–3 working days), we send the replacement or your refund.

Refunds

Refunds for cash-on-delivery orders are paid by bank transfer, InstaPay or mobile wallet within 7 working days after we receive the item. Original delivery fees are refunded when the item was faulty or wrong.

Items that cannot be returned

• Opened (unsealed) video games, unless faulty.
• Screen protectors that have been applied.
• Items damaged by misuse.