Privacy Policy

Last updated: November 9, 2026

What we collect

  • Order details: name, mobile number, delivery address, governorate and (optionally) email — to deliver your order and contact you about it.
  • Account details if you create an account: email and order history.
  • Messages you send us through the contact form, WhatsApp or social media.
  • Technical data: cookies and similar technologies that keep your cart working, remember your language and, if enabled, measure visits and ads (see below).

How we use it

To process and deliver orders, confirm them by phone or WhatsApp, handle exchanges and refunds, answer questions, prevent fraud, and — only if you sign up — send you news and offers. You can unsubscribe at any time.

Who we share it with

Only with the courier that delivers your order (name, phone, address), and with service providers that host this website. We do not sell your personal data.

Cookies, analytics and advertising

We may use Google Analytics / Google Ads and the Meta (Facebook & Instagram) Pixel to understand how the site is used and to measure and show relevant ads. These services may set cookies and receive information such as pages viewed and products added to the cart. You can control ad personalisation at Google Ad Settings and in your Meta ad preferences, and block cookies in your browser settings.

How long we keep it

Order records are kept as long as required for accounting and legal purposes; other data is deleted when no longer needed.

Your rights and data deletion

You can ask us to access, correct or delete your personal data at any time, in line with Egypt’s Personal Data Protection Law No. 151 of 2020. To request deletion — including data received through Facebook or Instagram — contact us with your name and phone number: undercoveregy@gmail.com · Maadi, Cairo, Egypt · our contact form · Facebook · Instagram. We confirm deletion within 30 days.

Security

The site uses HTTPS encryption. Access to customer data is limited to the people who need it to fulfil your order.

Children

The site is not directed to children under 13.

Contact

Under Cover — Cairo, Egypt. undercoveregy@gmail.com · Maadi, Cairo, Egypt · our contact form · Facebook · Instagram