Terms of Purchase

Who we are

weundercover.com is operated by Under Cover, an online retailer based in Egypt. Contact: undercoveregy@gmail.com · Maadi, Cairo, Egypt · our contact form · Facebook · Instagram

Orders

When you place an order you receive an order number on screen (and by email if you provided one). We confirm every order by phone or WhatsApp before shipping. We may cancel an order if a product is unavailable or a price was displayed in error; you will not be charged.

Prices

All prices are in Egyptian pounds (EGP) and include any applicable taxes. Delivery fees are shown at checkout before you confirm. A crossed-out price is the product’s list price; the price you pay is the one shown in bold.

Payment

Payment is cash on delivery. You may inspect the parcel before paying.

Delivery, exchanges and returns

See our Shipping & Delivery and Exchanges & Returns policies.

Warranty

Products carry the manufacturer’s warranty where applicable. Faulty items reported within 14 days are replaced or refunded by us directly.

Discount codes

Codes cannot be combined unless stated. AGENT10 is valid once per customer, on the first order only.

Governing law

These terms are governed by the laws of the Arab Republic of Egypt, including Consumer Protection Law No. 181 of 2018.